For installation instructions click here and choose the appropriate document for your operating system. The with ethernet capabilites shares the parallel port bus between an internal and external parallel port. Be sure to specify the correct port via the main menu. Framing Error. The baud rate values may be mismatched between the host and the printer serial port. Make sure all parameters on the Host and the Printer's Serial port match exactly. The bar-code field will be replaced with a grey-scale pattern instead of printing a code that would scan with incorrect information.
Call customer service to order a new printhead. Supply error. Make sure the printer or software is set up for the supply type installed in your printer, black mark, die cut, etc. Some printers only support one type of supply indexing method. The label format dimensions differ by more than 0. When this code appears, press "escape" and the label will print as much information as possible on the label.
To prevent this code from displaying again, the format dimensions may need to be altered to match the supplies or the correct supply length needs to be set to match the format dimensions. Useful Links. Manuals and Status Codes. Utilities and Firmware. Service Agreements. Printer Drivers. Contact Support. Technical Support Documentation. Operator's Handbook. Quick Reference. Regulatory Compliance Information.
Packet Reference Manual. XML Quick Reference. Operator's Handbook French, German and Spanish. Operator's Handbook Chinese. Quick Reference Chinese. If it blows again, the printer AND power supply needs to be sent in for service.
If the fuse is not blown and there is still no power, send printer AND its power supply in for service to the location at the end of this document. If the green LED is not on at the top of the power supply, then it has no power, it is damaged or the wrong power supply is plugged in. Printer should have a green light on it above the button.
If not, send the printer AND its power supply in for service to the location at the end o this document. If there is a red light on the printer. Calibrate printer by holding feed button down on power up. Let the light blink red twice and let go of feed button. Printer should advance a few blank labels, and then give a diagnostic label. Turn printer off, and then back on.
Plug keypad in and see if unit prints properly. If not, place a Technical Support call by calling the number at the top of the page. Let the light blink orange twice and let go of feed button. Printer should advance a few blank labels, and then give two diagnostic labels. Printer has light or no print. Make sure the print head, which is located on the lid, has no labels or adhesive stuck to it.
Clean these areas with a soft rag and rubbing alcohol. Also make sure the proper power supply is being used. This printer should have a volt AC power supply. Last, make sure the labels being used are within 12 months old and have been stored in a cool dry place.
If all of the above does not resolve issue, then the printer will need serviced. Send the printer AND its power supply to the address at the end of this document. Light is green when the printer is turned on, but turns red when an item is pushed.
See number 2 for calibration instructions. The first number should be If it is not, make sure the light is green on the printer and cycle the power on the keypad. See if the unit prints properly. If keypad has no power. Make sure power supply you are using is correct. The keypad should have a volt DC power supply. Printer reports error when printing RFID tag. Maximum print width for Monarch is 48mm.
All the drivers are now digitaly signed to allow installation on Windows 8. There was no speed unit displayed on Monarch printers GUI. In some rare cases driver crashed when printing a Code barcode. New Monarch , Monarch dpi and Monarch dpi printers were added to the printer driver distribution.
Maximum expansion for QR barcode is greater then 10 which was previous limitation. Fixed occasional Spooler crash when printing Word document with very long filename. Port monitor now reconnectes to printer after lost connection. Numeric GS1Databar barcode types no longer have data size requirements.
Driver update didn't preserve settings for all installed printers. When printing to many text fields printer run out of memory.
Monarch printer display error for internal font which data exceed 30 characters. In some case of printing big graphics color on bit OS for example the graphic elements could be missing. Obsolete monitor. Removed warning message for special ports, when installing printer driver with Printer Installation Wizard. Tilde character wasn't supported on Monarch printers.
Spooler crash when changing printer port while printing was fixed. Printer ports are now properly shown in Options dialog. Added printer models. Czech, Lithuanian and Ukrainian languages are now supported also in all NiceDrivers. PrnInst utility was updated so that long INF file structure is supported. When trying to preinstall drivers on Windows 7, user got an "Environment incorrect" error message.
Fixed issue with labels designed wider then maximum print width which could cause printer to print graphics incorrectly. YOffset did not work OK when it was used continuous paper type. Fixed problem with barcode Code39 when exporting to keyboard. Negative offset values are now sent correctly for TSC printer models. There is one additional button Run as administrator on the printer's language dialog when current user has insufficient rights to change dialog's language.
Fixed occasional driver crash when printing extremely large graphics. Correction on Advanced tab dialog for Chinese language. Offsets sent in mm will not be sent as they were entered in driver interface.
Partial Cut option was not stored on Advenced setup dialog. Uninstall of printer with Printer Install Wizard did not work on Windows x64 system. Export to printer functionality is added for TSPL printers. Build number is now part of version information in About dialog. Printing process was stopped during heavy duty printing.
PrnInst showed login window, even if the user running the application was administrator. Addded printers Monarch dpi, Monarch dpi, Monarch dpi, Monarch dpi, Monarch dpi, Monarch dpi and Monarch Postnet barcode fonts can no longer have their width changed.
Partial cut option is enabled on some TSPL models. Fixed labeling software crash when turning off "Use Advanced printer driver interface". Electonic Article Survailance was always disabled on Rfid printers. Fixed printing of Datamatrix and QR barcode font with more then character data. Added automatic termination character for Maxicode barcode font data. Rfid block size was not sent correctly in some cases when printing labels and encoding RFID. Printer Installation Wizard will be able to automaticly remove all jobs when updating printer.
Printer Install Wizard can start an application specified in the command line, after it closes. Status monitor is able to detect port conflicts, when two printer drivers are using the same port for bidirectional communication with the printer.
Cut never option was not working on Monarch printers. Cutter settings on Advanced Settings dialog are not working correctly. PrnInst didn't set printer attributes correctly. New Monarch printer models is supported: Monarch Sierra Sport 4.
Uninstall of driver package failed when running a 64bti system. Labelling software can now recall variables with more than 31 characters of data. Help on About dialog opens help page with contents 'This program cannot display the webpage'. Monarch XL models have enabled cutter and backfeed option. When user starts Printer Install Wizard the application is shown but without focus. Changed default number for cutting to 1 label instead of 0.
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